SHOP TERMS

Returns

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Shipping

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to goods during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Contact

If you have any queries in respect of the above, please contact us at enquiries@rutpen.co.uk

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